CUSTOMER CARE
SHIPPING AND PROCESSING TIMES:
Orders will be processed within 3-5 business days from the day the order was placed. If you need an order shipped in a certain timeframe, need to change your shipping method, or need to make any adjustments on your shipment please email us at valeriemedinahandame@gmail.com
We will try our best to accommodate you.
RETURNS & EXHANGE POLICY
We accept returns for most products within 15 days from receipt if the item is unworn and undamaged. A 30 day window is offered for exchanges. Customers are responsible for all shipping costs of returns and exchanges. Once inspected, we will refund the order or process the exchange by emailing an invoice for the shipping cost. You may also return order in store to avoid shipping costs.
International purchases: Customers are responsible for all customs charges that may arise after the item enters the receiving country. This includes any additional duties/taxes on the order.
HOW TO CARE HAND-MADE PIECES
• Hand-wash in cold water with light soap.
• Lay flat in the shade to dry.
• Do not twist or wring out to dry.
• Heavily chlorinated pools may cause colors to fade.